Terms & Conditions 2018-05-11T11:44:39+00:00

Terms & Conditions

DELIVERY

Stock orders are dispatched the same day as receipt and most made to order items are despatched in 3-5 days. Delivery is by express courier, pallet or dedicated service and priced as follows:

Express Courier – Despatch up to 6pm for next day delivery to most locations. Available on all stock orders and any package to 3m x 3m x 0.2m

  • Next Day & Standard Courier – Mainland UK – £9.50 / Northern Ireland & Offshore – £29.50 / Highlands- £25.50
  • Next Day Outsized Courier – £39.50 / £59.50 / £99.50
  • Timed Next Day Courier – Before 12pm – £21.50 / Before 10.30am – £24.50 / Saturday Before 12pm – £29.50
  • Republic of Ireland Express Courier – £30.50 / £41.50 / £81.50

Pallet Service – Dispatch up to 3pm for next delivery to most locations. Available on all stock orders and any package up to 1m x 1m x 2m

  • Next Day Pallet – £29.50 / £49.50
  • Republic of Ireland Pallet – £105.00 / £190.00 / £270.00 / £340.00

Dedicated Delivery – Dispatch up to 6pm for same day delivery to most locations. Recommended for products over 3m x 3m x 0.2m

  • Dedicated Delivery – £99.50 / £125.00 / £160.00 / £195.00 / £255.00 / £315.00 / £365.00

RETURNS

  • Any damages, errors or shortages requiring a replacement should be notified within 3 days of receipt of order.
  • Goods damaged in transit can only be replaced if signed for as ‘Damaged’. All products should be checked before signing for them. All items with visible damage to the outer packaging should be signed for as damaged.
  • Stock products (Identified by the Next Day Delivery logo) can be returned for restocking if they are in a resalable condition . The 30% charge will apply. All other items are made-to-order and cannot be restocked.

PRICE AND PAYMENT

  • Prices are subject to VAT and delivery charges.
  • Credit card payments of outstanding accounts or values over £1000 maybe refused or subject a service charge of 3%
  • Overdue credit accounts maybe subject to a charge of 8% per annum.
  • Goods remain the property of Sign Shapes Ltd until paid for in full.
  • The availability of forward orders are subject to stock in transit and production capacity. Availability will be provided at time of placing an order.
  • Forward order can only be cancelled within 24 hours of the order being placed

WARRANTY

  • We warrant that the goods will correspond with the specification and will be free from defects caused by faulty materials or workmanship for a period of one year, With an extended two years warranty available on selected items.
  • We do not warrant that goods will be fit for any purpose. Please check the specification meets the proposed application.

COPYRIGHT

  • All designs, images and other intellectual property rights in tools or patterns are the property of Sign Shapes Ltd.

PRINTING

  • Artwork for printing should be supplied as a high resolution PDF at the size required to be printed. Artwork will not be checked before printing. We will not replace any print where artwork has been supplied incorrectly.

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