Terms & Conditions 2019-10-29T13:51:24+00:00

Terms & Conditions

DELIVERY

Stock orders are despatched the same day as receipt (subject to stock availability) and most bespoke items are despatched within 5-7 working days. Delivery is made by next day courier, pallet or dedicated service dependant on location and order size and weight.

UK MAINLAND

Next Day Courier – £9.50
Timed Next Day Courier – Before 9am – Plus £20.00 / Before 10.30am – Plus £15.00 / Before 12pm – Plus £12.00 / Saturday – Plus £20.00
Next Day Outsized Courier – £39.50 items over 2m in length & posts between 3m – 3.5m / £49.50 Items over 2.4m in length / £59.50 Items over 2.8m in length
Pallet Service – £59.50
Dedicated Delivery – POA

SCOTTISH HIGHLANDS

48 Hour Courier – up to 50kg – £19.50 / Between 50-100kg – £29.50
Pallet Service – £109.00
Dedicated Delivery – POA

NORTHERN IRELAND & OFFSHORE

48 Hour Courier – up to 50kg – £59.50
Pallet Service – £99.00
Dedicated Delivery – POA

IRELAND

48 Hour Courier (Max. Size 2.4m) – up to 50kg – £34.50 / Between 50-100kg – £59.50
Pallet Service – £109.00
Dedicated Delivery – POA

EUROPE

Courier – POA
Pallet Service – POA
Dedicated Delivery – POA

RETURNS

  • Any damages, errors or shortages requiring a replacement should be notified within 3 days of receipt of order.
  • Goods damaged in transit can only be replaced if signed for as ‘Damaged’. All products should be checked before signing for them. All items with visible damage to the outer packaging should be signed for as damaged.
  • Stock products (Identified by the Next Day Delivery logo) can be returned for restocking if they are in a resalable condition . The 30% charge will apply. All other items are made-to-order and cannot be restocked.

PRICE AND PAYMENT

  • Prices are subject to VAT and delivery charges.
  • Credit card payments of outstanding accounts or values over £1000 maybe refused or subject a service charge of 3%
  • Overdue credit accounts maybe subject to a charge of 8% per annum.
  • Goods remain the property of Sign Shapes Ltd until paid for in full.
  • The availability of forward orders are subject to stock in transit and production capacity. Availability will be provided at time of placing an order.
  • Forward order can only be cancelled within 24 hours of the order being placed

WARRANTY

  • We warrant that the goods will correspond with the specification and will be free from defects caused by faulty materials or workmanship for a period of one year, With an extended two years warranty available on selected items.
  • We do not warrant that goods will be fit for any purpose. Please check the specification meets the proposed application.

COPYRIGHT

  • All designs, images and other intellectual property rights in tools or patterns are the property of Sign Shapes Ltd.

PRINTING

  • Artwork for printing should be supplied as a high resolution PDF at the size required to be printed. Artwork will not be checked before printing. We will not replace any print where artwork has been supplied incorrectly.

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