Terms & Conditions

DELIVERY

Stock orders are despatched the same day as receipt (subject to stock availability) and most bespoke items are despatched within 5-7 working days. Delivery is made by next day courier, pallet or dedicated service dependant on location and order size and weight.

UK MAINLAND COURIER

Small Package (700 x 1200 x 500) – £9.50
Medium Package (1500 x 1000 x 200) – £12.50
Large Package (1500 x 3000 x 200) – £25.00
Extra Large Package (2000 x 4000 x 200) – £45.00
Long Package (2500) – £9.50
Extra Long Package (4500) – £22.50

UK MAINLAND PALLET

Half Pallet – £50.00
Full Pallet- £55.00

HIGHLANDS, IRELAND & OFFSHORE

Small Package (750x 750 x 500) – from £27.00
Medium Package (1500 x 1000 x 200) – from £29.00
Large Package (1500 x 3000 x 200) – from 34.00
Extra Large Package (2000 x 4000 x 200) – from £54.00
Long Package (2500) – from £27.00
Extra Long Package (4500) – from £39.00

HIGHLANDS, IRELAND & OFFSHORE PALLET

Half Pallet – from £95.00
Full Pallet- from £99.00

RETURNS

  • All damages, errors or shortages requiring a replacement should be notified within 24 hours of receipt of order and prior to onward transportation to site.
  • We will not be held responsible, under any circumstances, for any lost time or expenses incurred during onward transportation to site and installation.
  • We reserve the right to request goods be returned to base for inspection prior to crediting or providing a replacement.
  • Goods damaged in transit can only be replaced if signed for as ‘Damaged’. All products should be checked before signing for them.
  • Stock products (Identified by the Next Day Delivery logo) can be returned for restocking if the product and packaging are in a resalable condition. A 30% charge will apply. All other items are made to order and cannot be restocked.

PRICE AND PAYMENT

  • Prices are subject to VAT and delivery charges.
  • Credit card payments of outstanding accounts or values over £1000 maybe refused or subject a service charge of 3%
  • Overdue credit accounts maybe subject to a charge of 8% per annum.
  • Goods remain the property of Sign Shapes Ltd until paid for in full.
  • The availability of forward orders are subject to stock in transit and production capacity. Availability will be provided at time of placing an order.

WARRANTY

  • We warrant that the goods will correspond with the specification and will be free from defects caused by faulty materials or workmanship for a period of one year, With an extended two years warranty available on selected items.
  • We do not warrant that goods will be fit for any purpose. Please check the specification meets the proposed application.

COPYRIGHT

  • All designs, images and other intellectual property rights in tools or patterns are the property of Sign Shapes Ltd.

PRINTING

  • Artwork for printing should be supplied as a high resolution PDF at the size required to be printed. Artwork will not be checked before printing. We will not replace any print where artwork has been supplied incorrectly.